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MY ORDER WAS RETURNED TO SENDER OR REFUSED
Returned to sender or refused packages will be restocked and you will be issued store credit in the form of a gift card minus the initial shipping charge.
An order may be returned to sender for one of the following reasons:
- An address is invalid or there is missing information,
- The carrier is unable to deliver your package, or
- The order is refused by the customer at time of delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
No. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
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